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Here you will find answers to the most important questions regarding returns. Note that returns with the Return form have to be registered.
*) Make-upfarben can be exchanged for another directly in our shop within 14 days of receipt Farbe of the same product can be exchanged. An exchange is by post not is possible.
If a product arrives damaged or faulty, we offer free exchanges. If no replacement is possible, we will refund the amount.
We will provide you with a pre-paid return label for the exchange. Report the product via the Return form
We make every effort to avoid mistakes. If you have received the wrong item, please contact us immediately. We'll get you the right item as soon as possible.
Use this to log in return form. We will provide you with a pre-paid return label for the exchange.
Returns will be made in the form of a Shop Credit Reimbursed. It takes place NO cash refunds or refund.
At "Purchase on invoice" we ask you to pay the invoice for the full amount on time. You will receive a shop credit for the refunded amount.
Shipping costs are non-refundable. For products with "free shipping" we charge CHF 9.50 for the shipping of returns.
Fill out return form out of. You will receive an email with the information and the address for the return.
Please do not return any products without first waiting for our email. Unannounced returns and items for which the 14-day notice and return period has expired will be returned without exception no longer accepted.
Unauthorized returns will be kept for 12 months and then disposed of.
We usually process returns within a week. Once the return has been inspected, you will receive confirmation and an online credit for the amount of your return.
You are welcome to contact us at any time by email or telephone. We're here for you.